Before Your Lice Appointment: Pricing & FAQs

Thanks for contacting PALS. You do not need to know whether you have lice or which treatment to choose before you arrive. If you are unsure whether lice is present, we'll begin with a professional screening. If lice is confirmed, we'll explain your treatment options and expected cost before treatment begins.

Screening Prices

A standard professional lice screening is $49 per person.

If lice is confirmed, we'll review your treatment options before moving forward. Screening and treatment are separate services, and treatment pricing begins when treatment begins.

When lice is confirmed in a family, deeply discounted screening rates are available for additional immediate family members attending the appointment.

If additional family members need to be screened at a later appointment, our standard $49 screening rate applies unless they are covered by an eligible treatment plan, guarantee, membership benefit, or current screening special.

Ask us about available family screening options when scheduling.

Treatment Prices

All PALS treatment plans are prorated and billed in 15-minute increments. You pay based on actual treatment time rather than automatically paying for a full hour.

Treatment time varies depending on the amount of lice present, hair length and thickness, tangles, and the treatment option selected.

Flex Treatment | $129 Per Treatment Hour

Our most budget-friendly professional treatment option.

Required PALS Oil ($24.99) and Pro Comb ($15) are additional. This plan does not include the Signature Elite or Heat Elite guarantee.

Signature Elite | $179 Per Treatment Hour

Our enhanced manual removal treatment includes additional treatment benefits and a 30-day guarantee when all required screening, follow-up, and aftercare requirements are completed.

Heat Elite | $199 Per Treatment Hour

Our heated-air treatment option combines professional lice removal with heated-air technology and includes a 45-day guarantee when all required family screening and aftercare requirements are met.

Your technician will explain the differences between treatment options and help you choose the plan that makes the most sense for your family, hair type, level of infestation, and budget.

Detangling

If hair needs to be detangled before we can properly screen or treat it, detangling is $99 per hour.

We'll always discuss additional services or products with you before proceeding.

Do I Have to Choose a Treatment Before My Appointment?

No. If you are unsure whether lice is present, we'll check the hair first. If lice is confirmed, we'll discuss which treatment options make sense based on the person's hair type, amount of lice present, time, and budget.

You decide whether you would like to proceed with treatment.

Do You Work With All Hair Types?

Yes. We work with a variety of hair types and textures.

Please arrive with hair detangled and braids removed. If you have hair extensions, let us know before your appointment so we can explain your screening, treatment, and guarantee options.

We are unable to perform lice removal treatment on dreadlocks.

Does My Whole Family Need to Come?

You may start with the person you suspect has lice. However, once lice is confirmed, we strongly recommend having immediate family members checked as quickly as possible.

If you choose one of our guaranteed treatment plans, applicable household members must be professionally checked and cleared or treated within the required timeframe to maintain guarantee coverage.

This may also include members of another household when a child moves between homes. We'll explain exactly what applies to your family.

How Do the Guarantees Work?

Signature Elite: Conditional 30-day guarantee.

Heat Elite: Conditional 45-day guarantee.

Guarantee coverage requires following the applicable aftercare, follow-up, and household screening requirements for your selected plan.

If you find a live bug during your guarantee period, save it in a sealed bag and contact PALS.

Guarantee coverage may be waived when required family screenings are not completed or for clients who live outside our service area.

How Long Will My Appointment Take?

Every head of hair is different. Longer or thicker hair, tangles, and heavier infestations may require additional treatment time.

All treatment plans are prorated in 15-minute increments, so you are not automatically charged for a full treatment hour.

Once we've examined the hair, we can give you a better idea of the treatment time and expected cost.

What Should I Do Before Arriving?

• Please detangle hair before your appointment.
• Remove braids before arriving.
• Tell us about hair extensions before your appointment.
• If you found a bug, bring it with you in a sealed bag.
• Please do not bring food into the treatment area.

Payment & In-Home Appointments

Eligible HSA/FSA payments are accepted. PALS is self-pay and does not bill insurance directly.

In-home appointments, when available, include a $50 travel fee and have a $149 minimum in addition to applicable service pricing.

Still Have Questions?

Reply to our message or call or text 844-369-8170. We'll be happy to answer your questions and help with your appointment request.