PALS LICE TREATMENT
Payment, HSA/FSA & Insurance FAQs
Understand your payment and reimbursement options before your visit.
What payment methods do you accept?
We accept Visa, Mastercard, Discover, American Express, PayPal, Venmo, Cash App, Apple Pay, Google Pay, and eligible HSA/FSA payments.
Are payment plans available?
Afterpay and PayPal Pay Later may be available, subject to the payment provider’s approval and terms. PALS cannot guarantee approval.
Can I use my HSA or FSA?
Yes, PALS accepts HSA/FSA payments. Your benefits administrator determines eligible expenses and documentation requirements for your plan. Acceptance of a card does not guarantee that every service or product qualifies.
Do you bill insurance?
PALS is a self-pay service. Clients pay PALS directly. We do not submit insurance claims or bill insurers.
Will my insurance reimburse me?
Reimbursement depends on your individual policy and is never guaranteed. Before your visit, ask your insurer about out-of-network professional lice screening and removal, deductibles, required documentation, and claim submission.
How do I request an itemized receipt?
Current clients can request documentation through our Insurance Reimbursement Center. Call or text 844-369-8170 for access. Heat Elite includes one complimentary itemized reimbursement receipt. Contact support about other receipt requests and any applicable charge.
Does a receipt or NPI guarantee coverage?
No. Documentation describes services actually provided. Your insurance company or benefits administrator makes the reimbursement decision.
What if my HSA/FSA card is declined?
Contact your benefits administrator about card restrictions or eligible expenses. Contact PALS support to discuss payment or documentation.
Does payment automatically confirm my appointment?
Your request remains pending until PALS confirms the appointment. Follow the instructions provided for your specific visit.
Who can help with a billing or receipt question?
Call or text 844-369-8170. Our support line offers voicemail and a press-two option to text. Sona can direct you there without collecting your information again.
Insurance Reimbursement Information
We’re Happy to Help
Did you know your health insurance may reimburse you for some or all of the cost of professional head lice services?
Let’s Be PALS is a self-pay professional lice removal service. We do not bill insurance directly; however, many of our clients choose to submit their services to their insurance company for possible reimbursement.
Coverage varies by insurance company and individual plan, and reimbursement is never guaranteed.
Since 2012, Let’s Be PALS has helped more than 40,000 families with professional head lice screening and removal services.
Check With Your Insurance Company
If insurance reimbursement is important to you, we recommend contacting your insurance company before your appointment.
Ask whether your individual plan provides reimbursement for professional head lice screening and/or head lice removal services from an out-of-network provider.
Your insurance company can tell you:
- Whether your plan offers reimbursement
- Whether your deductible applies
- What documentation they require
- How to submit your claim
We Provide Reimbursement Documentation
Depending on your insurance company, you may be asked to provide an itemized receipt containing information about the services you received.
Our reimbursement documentation may include:
- Client name
- Date of service
- Services performed
- Amount paid
- Applicable diagnosis or reason-for-service information
- Provider/business information
- NPI information
The information included will depend upon the services actually provided and the findings at your appointment.
Need an Itemized Receipt?
If your insurance company requires an itemized receipt for reimbursement, we’re happy to provide one.
Current clients will receive access to our Insurance Reimbursement Center, where you can find reimbursement information and request an itemized receipt for your completed services.
Heat Elite clients receive one complimentary itemized reimbursement receipt.
Important Reimbursement Information
Let’s Be PALS provides professional head lice screening and removal services. We do not bill insurance companies directly, verify insurance benefits, determine coverage, or guarantee reimbursement.
Providing an itemized receipt, NPI or insurance-related documentation does not mean that a service will be covered by your insurance plan.
All reimbursement decisions are made by your insurance company or benefits administrator based on your individual policy.
Questions? We’re happy to help.
Call or text 844-369-8170
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