PALS Lice Treatment Guarantees

Our Signature Elite treatment offers a 30-day guarantee, and Heat Elite offers a 45-day guarantee, when the requirements for the selected plan are met. Other services do not automatically include these guarantees.

What is required?

• Applicable household members must be checked and cleared or treated within the timeframe provided by PALS, generally within 24–48 hours.
• When a child moves between households, applicable members of both households must be included.
• Follow the aftercare instructions for your selected plan.
• Attend any required follow-up appointment. Signature Elite requires its scheduled check-up, generally 7–10 days after treatment.

Your technician will explain the requirements for your family and provide the instructions for the service you choose.

If you find a live bug

Save the bug in a sealed bag and contact us during your guarantee period. We'll arrange an evaluation. If live lice are confirmed and your plan's requirements were met, the covered retreatment is provided without a treatment charge. A screening charge may apply when no live bug is available or live lice are not confirmed.

When coverage may be waived

A guarantee may not apply if required household screenings, follow-up, or aftercare are missed. Out-of-town clients and certain services performed with extensions in place may not qualify. We'll review any limitation before you choose treatment.

Questions about the terms of your specific plan? Call or text 844-369-8170, and keep the written instructions provided at your appointment.