Follow the written care plan marked by your technician. Different treatment services have different schedules, products, and follow-up requirements. Do not substitute another family member’s routine.

If you are unsure which plan applies to you, contact our team before changing your aftercare.

Your treatment date is day 0. The following day is day 1. Count forward from your original treatment date for your scheduled applications and follow-up visits.

The Signature care sheet specifies day 3 or day 4, as directed by your technician. Follow the application instructions on your personalized plan.

If mousse was supplied, follow your technician’s daily-use directions.

The Heat plan specifies aftercare oil on day 5 and day 9. Follow your written application instructions and the product directions.

Complete your scheduled aftercare before your routine check-up when possible. Contact us if you have questions about your instructions.

Complete only the applications marked on your personalized plan. The form may list days 5, 9, 13, 17, and 21, but not everyone needs every application.

Follow your assigned product and combing directions. Home care is an essential part of completing this plan.

Yes. Each treated client must complete the included check-up within 7–10 days to maintain the conditional 30-day guarantee.

Check-ups are typically scheduled on Saturdays within that window. Contact support promptly if you have a scheduling conflict so we can review your options.

Signature includes one required check-up for the treated client. Later concern screenings are $39 per person.

Eligible untreated relatives listed on the included follow-up appointment may be screened for $1 per minute. These are Signature plan terms; Heat has different family check-up benefits.

Heat includes unlimited free check-ups for the whole family—whether treated or not—from day 9 through the end of the treated client’s 45-day care-plan period. There is no charge for the family’s check-up on day 9.

Complete your scheduled aftercare and contact us to arrange your check-up. If something concerns you sooner, reach out for assistance.

If lice are found on a family member who was not previously treated, that person’s treatment is charged separately. A free check-up does not include treatment for an untreated family member.

Appointments are required. Every person being checked must be listed on the appointment. Anyone not listed will not be seen.

Yes. Family members can receive free check-ups during the Heat plan’s included check-up period even if they did not receive treatment.

Each person must be listed on the appointment so we can reserve enough time. If an untreated family member is found to have lice, their treatment is a separate charge.

Only people listed on the appointment will be seen. Contact us before the visit to request additions. We must confirm enough time and staffing before adding another person.

No. Headstart/Flex includes assigned home care and 30 days of text support. It does not include the Signature or Heat Elite retreatment guarantees.

Follow the recheck instructions on your individual plan. Additional treatment is not included.

Complete your assigned aftercare and weekly checks. All household members, including relevant blended households, must be checked and cleared or treated within 24–48 hours.

Signature also requires its 7–10-day check-up. Guarantee coverage applies to the treated individual, subject to the selected care plan and any signed waivers.

Free family check-ups under the Heat plan do not replace the initial household screening and clearance requirements.

No. A treatment guarantee applies to the individual who received the covered service, subject to the plan’s terms.

The Heat plan includes free family check-ups during its included check-up period, but a previously untreated relative must pay for treatment if lice are found.

Missing the required check-up waives the guarantee under the current policy. Contact our team to review your record and discuss next steps.

If possible, save a suspected live bug in a sealed bag or container and contact us. Finding something in the hair does not automatically mean another treatment is needed. Our team can help assess your concern.

If you need an appointment, tell us everyone you would like checked so each person can be added in advance.

Contact support for guidance specific to your service. Do not double applications or restart your schedule without checking with the team.

Call or text 844-369-8170. The support line offers voicemail and a press-two option to text.

Let us know which family members need to be checked. Your check-up must be confirmed, and everyone being seen must be listed on the appointment.