Before Your Lice Appointment: Pricing & FAQs
Thanks for contacting PALS! Whether you need a screening or have already found lice and are requesting treatment, we’ll help you understand the next steps.
Every appointment begins with a professional screening to verify whether lice is present, including appointments booked specifically for treatment. If lice is confirmed, we’ll explain your treatment options and expected cost before treatment begins.
Pricing at a Glance
- Screenings without treatment: $49 per person.
- When professional treatment begins: deeply discounted screening fees apply instead of the standard $49 screening fee, plus the cost of treatment.
- Treatment: charged separately for each person, per hour, in 15-minute increments.
- Confirmed-lice treatment bookings that do not proceed: a $79 sitting fee applies in addition to standard screening fees. See the details below.
Screenings & Treatment Discounts
Our standard professional screening is $49 per person when no professional treatment is received.
When Treatment Begins, Your Screening Is Discounted
You are not charged $49 to verify lice and then charged for treatment on top of that.
When someone in your family begins a paid PALS professional treatment plan, the deeply discounted screening rate replaces the standard $49 screening rate for the person receiving treatment and additional immediate family members screened during that same appointment.
Your charges include the discounted screening fee plus treatment, along with any applicable products or additional services.
The screening discount applies only once professional treatment actually begins. Selecting a plan, booking a treatment appointment, confirming lice, or purchasing a take-home kit does not activate the discount.
If no one in your family begins professional treatment, the standard $49 screening fee applies to each person screened.
Family members screened at a later appointment are charged $49 per person unless covered by an eligible treatment plan, guarantee, membership benefit, or current screening special.
Booking Treatment for Confirmed Lice
If lice has already been confirmed and you request a treatment appointment, we dispatch a team and reserve time specifically for that treatment. We still begin with a screening to verify lice before proceeding.
$79 Sitting Fee When Treatment Does Not Proceed
When a treatment appointment is requested for confirmed lice but no treatment is received, a $79 sitting fee applies in addition to the standard $49 fee for each person screened.
This includes changing your mind about treatment upon arrival or our screening finding no lice, so treatment is not performed.
The sitting fee covers the team dispatched and the treatment time reserved for your appointment.
Example: If one person is screened at a confirmed-lice treatment appointment and no treatment proceeds, the charges are $49 for screening plus the $79 sitting fee, for a total of $128, before any applicable products or additional services.
Not sure whether you have lice? Please let us know when scheduling so we can book you for a screening rather than a confirmed-lice treatment appointment. The $79 sitting fee described above is for treatment appointments requested for confirmed lice.
Treatment Prices
All treatment rates are per person, per hour. Each person’s treatment is calculated separately and billed in 15-minute increments based on actual treatment time. The hourly rate does not cover the entire family.
Flex Treatment
Per person, per hour
Billed in 15-minute increments.
Our most budget-friendly professional treatment option.
Required PALS Oil ($24.99) and Pro Comb ($15) are additional. This plan does not include the Signature Elite or Heat Elite guarantee.
Signature Elite
Per person, per hour
Billed in 15-minute increments.
Our enhanced manual removal treatment includes additional treatment benefits and a conditional 30-day guarantee when all required screening, follow-up, and aftercare requirements are completed.
Heat Elite
Per person, per hour
Billed in 15-minute increments.
Our heated-air option combines professional lice removal with heated-air technology and includes a conditional 45-day guarantee when all required family screening and aftercare requirements are met.
Example of Per-Person Treatment Billing
If two people each receive one hour of Flex treatment, the treatment portion is $258: $129 for the first person and $129 for the second person.
Discounted screening fees and required products are additional. The standard $49 screening fee is replaced by the discounted screening fee because professional treatment has begun.
Treatment time varies depending on hair length and thickness, tangles, the amount of lice present, and the treatment selected. You pay for actual treatment time in 15-minute increments rather than automatically paying for a full hour.
Your technician will explain the plans and discuss the expected cost for each person before treatment begins.
Detangling
If hair needs to be detangled before we can properly screen or treat it, detangling is $99 per hour. We’ll discuss additional services or products with you before proceeding.
Frequently Asked Questions
Do you screen everyone before treatment?
Yes. Every appointment begins with a professional screening to verify whether lice is present, even when you have already found lice and booked treatment.
When professional treatment begins, the deeply discounted screening fee applies instead of the standard $49 screening fee. Treatment is billed separately.
Is screening included in the treatment rate?
Screening and treatment are separate charges. When professional treatment begins, you pay the deeply discounted screening fee plus treatment, not $49 plus treatment.
What if we choose a take-home kit instead?
You may choose to purchase a take-home kit. If no one begins professional treatment, standard screening fees of $49 per person apply. Purchasing a kit does not qualify for the treatment-related screening discount.
If you requested a treatment appointment for confirmed lice and do not proceed with treatment, the $79 sitting fee also applies.
Is the treatment rate for one person or my whole family?
The treatment rate is for one person. Each person receiving treatment is billed separately based on their selected plan and actual treatment time, in 15-minute increments.
Do I have to choose a treatment plan before my appointment?
No. You do not need to select a specific plan before arriving. After screening, we’ll explain the available treatment options and expected cost. You decide whether to proceed.
Please distinguish between requesting a screening because you are unsure whether lice is present and requesting treatment for confirmed lice. Confirmed-lice treatment bookings reserve a team and treatment time and are subject to the sitting fee described above if treatment does not proceed.
Do you work with all hair types?
We work with a variety of hair types and textures. Please arrive with hair detangled and braids removed. If you have extensions, let us know before your appointment so we can explain your screening, treatment, and guarantee options.
We are unable to perform lice removal treatment on dreadlocks.
Does my whole family need to come?
You may start with the person you suspect has lice. Once lice is confirmed, we strongly recommend having immediate family members checked as quickly as possible.
For guaranteed treatment plans, applicable household members must be professionally checked and cleared or treated within the required timeframe to maintain guarantee coverage. This may include another household when a child moves between homes. We’ll explain what applies to your family.
Please tell us who needs to be seen when scheduling so we can include them in your appointment.
How do the guarantees work?
- Signature Elite: Conditional 30-day guarantee.
- Heat Elite: Conditional 45-day guarantee.
Coverage requires following the aftercare, follow-up, and household screening requirements for your selected plan.
If you find a live bug during your guarantee period, save it in a sealed bag and contact PALS.
Guarantee coverage may be waived when required family screenings are not completed or for clients who live outside our service area.
How long will my appointment take?
Every head of hair is different. Longer or thicker hair, tangles, and heavier infestations may require additional treatment time.
Once we’ve examined the hair, we can give you a better idea of the treatment time and expected cost for each person.
What should I do before arriving?
- Please detangle hair before your appointment.
- Remove braids before arriving.
- Tell us about hair extensions before your appointment.
- If you found a bug, bring it in a sealed bag.
- Please do not bring food into the treatment area.
What about payment and in-home appointments?
Eligible HSA/FSA payments are accepted. PALS is self-pay and does not bill insurance directly.
In-home appointments, when available, have a $199 minimum. We’ll confirm applicable fees and expected pricing with you before booking.
Questions Before You Book?
We’re happy to explain screening fees, treatment options, and what applies to your appointment. Reply to our message or call or text 844-369-8170.
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